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Game crashed/unable to login (Page 1) / Technical problems / BattleSpace Forum

#1 2015-01-25 21:35:56

Heathcliff
Member
Registered: 2014-07-03
Posts: 59

Game crashed/unable to login

So my game just crashed and I was unable to restart it.
After clearing the cache/deleting cookies it worked again.
Writting this here since that apparently happend to more players than just me.

EDIT:
So the game jus crashed again. After following the same procedure it doesn't work.

Last edited by Heathcliff (2015-01-25 22:00:45)

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#2 2015-01-25 21:46:48

QueenOfDragons
Member
Registered: 2014-07-03
Posts: 49

Re: Game crashed/unable to login

I was afk & when I came back, my game had crashed. I keep trying to log in, I get an Login Failed Error. I've cleared my cache & restarted my browser. No go. >> Losing time for UI now....

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#3 2015-01-25 21:49:12

blacksol
Member
Registered: 2015-01-08
Posts: 63

Re: Game crashed/unable to login

I'm in the same boat QueenOfDragons.

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#4 2015-01-25 21:52:19

Wollmuetze
Member
Registered: 2015-01-20
Posts: 5

Re: Game crashed/unable to login

same here

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#5 2015-01-25 21:52:37

Blackthunder
Member
Registered: 2015-01-09
Posts: 4

Re: Game crashed/unable to login

Ok i got "userinfo cant be loaded" all the time, so i relogged.
"Login failed"
I saw heath tip, i cleared cache, i cleared cache restart browser, i cleared ALL cookies. and Cache again...
"login failed"
I just build ships for my last UI Sorties. I still have 10 sorties, that i wanted to blowout last minutes!

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#6 2015-01-25 21:55:32

choice
Member
Registered: 2015-01-25
Posts: 4

Re: Game crashed/unable to login

same problem here, got sorties to spent too - loosing time because of this issue

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#7 2015-01-25 21:55:53

MaestroDav
Member
Registered: 2014-07-03
Posts: 47

Re: Game crashed/unable to login

Same problem, reminds me of last vaminos...
zyqNIl.gif
Which browser are you using Heath?

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#8 2015-01-25 21:56:31

Heathcliff
Member
Registered: 2014-07-03
Posts: 59

Re: Game crashed/unable to login

Firefox
Pressed Ctrl+shift+Delete to basically delete everything except for my visited websites

Last edited by Heathcliff (2015-01-25 21:57:29)

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#9 2015-01-25 21:57:49

Astral
Member
Registered: 2015-01-25
Posts: 18

Re: Game crashed/unable to login

Well at least we can keep each other company out here for the timing being... Oh well.

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#10 2015-01-25 21:58:58

Heathcliff
Member
Registered: 2014-07-03
Posts: 59

Re: Game crashed/unable to login

Sigh it just happened again...
and this time it doesn't work....

Last edited by Heathcliff (2015-01-25 21:59:56)

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#11 2015-01-25 22:00:05

Astral
Member
Registered: 2015-01-25
Posts: 18

Re: Game crashed/unable to login

Anyone else noticing the news posts going blank as well?

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#12 2015-01-25 22:01:05

Heathcliff
Member
Registered: 2014-07-03
Posts: 59

Re: Game crashed/unable to login

Astral wrote:

Anyone else noticing the news posts going blank as well?

Yay. My wish came true^^

Last edited by Heathcliff (2015-01-25 22:02:18)

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#13 2015-01-25 22:03:22

vonFelty
Member
Registered: 2015-01-25
Posts: 5

Re: Game crashed/unable to login

I'm pretty sure the servers are down. I use Firefox so I installed Chrome fresh (didn't have it installed at all) and tried to log in. Couldn't.

So its not cache and cookies since it was a fresh browser.

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#14 2015-01-25 22:04:39

choice
Member
Registered: 2015-01-25
Posts: 4

Re: Game crashed/unable to login

So maybe their server crashed and i don't really believe, that they bring it up again in the next hours. So UI is over for us all.

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#15 2015-01-25 22:05:14

blacksol
Member
Registered: 2015-01-08
Posts: 63

Re: Game crashed/unable to login

Heathcliff wrote:
Astral wrote:

Anyone else noticing the news posts going blank as well?

Yay. My wish came true^^


That's probably what broke the login.

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#16 2015-01-25 22:06:14

Sagirou
Member
Registered: 2015-01-25
Posts: 1

Re: Game crashed/unable to login

Greetings, fellow admirals. I too am having t he same issue. I have also cleared my cookies and it has not worked. I too shall endeavor to help keep you all entertained.

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#17 2015-01-25 22:06:23

Heathcliff
Member
Registered: 2014-07-03
Posts: 59

Re: Game crashed/unable to login

blacksol wrote:
Heathcliff wrote:
Astral wrote:

Anyone else noticing the news posts going blank as well?

Yay. My wish came true^^


That's probably what broke the login.

Would be sad if that was the case...

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#18 2015-01-25 22:07:51

QueenOfDragons
Member
Registered: 2014-07-03
Posts: 49

Re: Game crashed/unable to login

>> Well, I think this forum is going to be the busiest its ever been lol. I remember when this happened last season with Vaminos. Ppl complained & I can see they never fixed the bug now that it affected UI. At least with UI, the rewards (imo) aren't very good & the event is a bit boring for me. Doesn't help resources are drained too. Anyway, Vaminos Clash is where I really wanna be active. not only to get myself some really needed comms, but to help others reach comms. If this continues every event, with no fixes I'm done. I will say this. I feel bad for those that spent money on the game.

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#19 2015-01-25 22:08:53

Talene
Member
Registered: 2015-01-25
Posts: 3

Re: Game crashed/unable to login

well... i'm out too and there i was 'bout to make some sorties.. well s*** happens

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#20 2015-01-25 22:09:01

MaestroDav
Member
Registered: 2014-07-03
Posts: 47

Re: Game crashed/unable to login

Makes me wonder how come you can still enter the game Heath >_<

Edit: Nevermind I read your updated 1st post

Last edited by MaestroDav (2015-01-25 22:11:01)

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#21 2015-01-25 22:11:12

choice
Member
Registered: 2015-01-25
Posts: 4

Re: Game crashed/unable to login

I am slightly recognizing that the support of this game is bad as hell.

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#22 2015-01-25 22:13:03

vonFelty
Member
Registered: 2015-01-25
Posts: 5

Re: Game crashed/unable to login

Is there a way to email support to let them know to reboot the servers?

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#23 2015-01-25 22:14:38

M35
Member
Registered: 2015-01-25
Posts: 1

Re: Game crashed/unable to login

There's the contact button in the bottom right but they surely know about this already

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#24 2015-01-25 22:15:02

Heathcliff
Member
Registered: 2014-07-03
Posts: 59

Re: Game crashed/unable to login

vonFelty wrote:

Is there a way to email support to let them know to reboot the servers?

Well today is sunday so they will hopefully take care of it tomorrow.

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#25 2015-01-25 22:15:22

Daraku
Member
Registered: 2014-07-03
Posts: 16

Re: Game crashed/unable to login

It didn't always used to be this way, we used to get promotions and accurate news reflecting current events and other nice things that would someone want to spend money here.

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